FAQ

1. What types of men's shoes do you sell? We specialize in men's footwear, including casual sneakers, lifestyle shoes, athletic-inspired designs, and classic dress shoes/oxfords. All styles are selected for comfort, durability, and modern American fashion trends.

2. Where do you ship? We currently ship to all 50 states in the United States (including Alaska, Hawaii, and Puerto Rico where applicable). International shipping is not available at this time.

3. What are the shipping options and costs? We offer flexible options to fit your needs:

• Express Shipping (3–6 business days): $20
• Free Standard Shipping (7–14 business days): $0 (most popular!)
• Free Shipping (7–14 business days): $0
• Standard Shipping (7–14 business days): $10 (alternative economy option)

Note: Delivery times are estimates and may vary due to location, holidays, or carrier delays. Free shipping applies automatically at checkout when order qualifies.

4. How long does it take to process my order? Orders are typically processed within 1–2 business days. You'll receive a confirmation email with tracking once your package ships.

5. What is your return policy? We offer a 30-day return window for unworn, unused items in original condition with tags attached. Return shipping may be at your expense unless the item is defective/damaged. Contact support@stellarstreamllc.com (or email mày dùng) to start a return.

6. How do I track my order? Once shipped, you'll get a tracking number via email. Check status directly on the carrier's site (USPS, UPS, etc.).

7. Do you offer size exchanges? Yes! If you need a different size, we make exchanges easy. Just initiate through our returns portal and we'll send a prepaid label (for qualifying US orders).

8. Are your shoes true to size? Most styles run true to US men's sizing. We recommend checking the product description for specific fit notes (e.g., wide/narrow). If unsure, feel free to reach out!